Image Storage and Data Retention Policy

Last updated: November 4th 2025

This policy explains how we store media files and client data, how long we retain them, and what clients can expect regarding access and archiving.

1. File Delivery

Final media files are delivered through secure digital methods such as online galleries, download portals, or cloud transfer links.

Delivery details are confirmed per project.

2. Client Responsibility to Back Up Files

Once files are delivered, clients are responsible for downloading and securely backing up their media.

We do not guarantee long term storage unless a formal retention plan or subscription is in place.

3. Temporary Archiving

We typically retain project files for a limited period to support redelivery requests and service continuity.

Standard retention guidelines:

• Real estate projects: up to 60 days

• Commercial or editorial projects: up to 6 months

Actual retention may vary based on storage capacity and operational needs.

4. Extended Storage Options

Clients who require file storage beyond standard retention can request extended archiving for an additional fee or through an available service plan.

Requests must be made before the standard retention period ends.

5. Raw Files and Project Assets

Raw photos, original video footage, project files, and working files remain the property of Sinew Media.

Raw files are not stored long term unless specifically contracted.

Raw or unused footage may be deleted at our discretion after project delivery unless otherwise agreed in writing.

6. Data Security

We use reputable platforms for storage and delivery. While we take reasonable measures to protect files, no digital system is flawless.

Clients are encouraged to independently back up all delivered materials.

7. Retrieval Requests

If files are still available after delivery and retention periods, we may offer redelivery. Retrieval fees may apply.

If files are no longer stored, they cannot be recovered.

8. Personal Information Retention

Client contact and billing information may be retained for business, tax, and record purposes. See our Privacy Policy for details.

9. Policy Changes

We may update these retention timelines as our systems evolve. Continued use of our services confirms acceptance of updates.

10. Contact

Sinew Media
Email: hello@joinsinew.com
Website: joinsinew.com